Return or exchange of goods
If you ordered and received a product that does not correspond to the one presented on the site, you can return it without additional payment.
A good quality product can be returned or exchanged within 14 days from the date of sale if:
- the product has not been used,
- its packaging is not broken, seals, factory labels are not damaged,
- its presentation has been preserved,
- there are documents accompanying the purchase.
Products that cannot be exchanged / returned *:
- feather-down products
- bed linens
- products for babies (diapers, nipples, feeding bottles, etc.)
* Data according to the Law of Ukraine "On Protection of Consumer Rights"
When returning goods, the delivery of which is made within the city of Kiev, according to the Law on the Protection of Consumer Rights, the cost of courier services is withheld from the buyer - 65 UAH.
When returning goods from other regions of Ukraine - according to the tariffs of the delivery service.
After the employees of our company check the goods received for a return or exchange, the money is returned to the client or the corresponding goods are exchanged.
You can return or exchange goods by contacting us by phones: +38 095-489-27-60; + 38073-152-44-92
You can also return goods in your personal account. View instructions
Note! Due to the fact that most of the products in our store are not subject to return / exchange, we ask you to take your choice of product seriously.
According to the law of consumer rights, pillows, bed linen, rugs, blankets, bedspreads, towels and other bedding of proper quality cannot be returned / exchanged.
Excerpts from the Law of Ukraine "On Protection of Consumer Rights" (No. 3161-IV dated 01.12.2005) ,:
"The exchange of a non-food product of good quality is made if the specified product has not been in use, its presentation, consumer properties, seals, factory labels, as well as a sales receipt or cashier's receipt issued to the consumer together with the specified product sold, have been preserved. exchange on the grounds specified in this article of the Law of Ukraine.
"The consumer does not have the right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the consumer purchasing it."
... "If the consumer refuses the goods, the seller must return the amount paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer makes the corresponding demand."
Supplement No. 3 to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172
LIST of goods of good quality that cannot be exchanged (returned):
- sewing and knitwear
- feather and down products
- bed sheets
(The list as amended in accordance with the Resolutions of the Cabinet of Ministers N 1317 (1317-2003-p) of 08.20.2003, N 1642 (1642-2004-p) of 13.12.2004, N 1173 (1173-2005-p) of 07.12.2005 ) According to GOST 19917-93, the mattress belongs to the category "Furniture for sitting and lying". Pillows, mattress covers, bed linen, blankets, blankets, other bedding belong to the category "Sewing and knitted goods".
In the event of the return of the goods, funds are received by the client in a convenient way for him, previously agreed with the manager.
Refunds are made within 3-5 working days from the date of receipt of the return of the goods by the employees of our company.